Returns & Exchanges
Jim Thompson is committed to your satisfaction, offering a 30-day window for returns of unworn, unwashed items in their original silk packaging. We strive to ensure your luxury shopping experience is seamless from purchase to potential return.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original Jim Thompson box, ensuring all tags and authenticity cards are included to maintain return eligibility.
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it to the outside of your parcel, covering any previous delivery markings.
Drop Off and Track
Hand your package to the designated courier service and retain your tracking receipt; your refund will be processed within 7-10 business days of inspection.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing